Shell 77 Privacy Policy – Protection of Malaysian Members' Personal Data, Taken Seriously

Welcome to our Privacy Policy page Shell 77. This document constitutes a privacy agreement between you as a member and Shell 77 as the platform operator. We understand that your trust is our most valuable asset — and that trust begins with transparency about how we handle your personal information.

Shell 77 is an online betting platform that operates and caters to users in Malaysia. In providing this service, we need to collect and process certain personal data. This Privacy Policy explains clearly and plainly what we do with that data – not in complex legal language, but in terms every Malaysian can understand.

This Privacy Policy applies to all products, services, and platforms operated by Shell 77, including our website, mobile applications, and all official communication channels. By registering for or continuing to use Shell 77, you agree to the terms of this Privacy Policy.

Shell 77 collects personal data through several means – directly when you register and use the platform, and automatically through browser technology. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by Malaysian law and with your explicit consent.

Every piece of data collected by Shell 77 has a clear and legitimate purpose. We use your personal data for the following:

• Account Management: Creating, verifying, and managing your shell 77 account, including the login process and identity verification.
• Service Provision: Processing deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow or FPX, and managing your betting activity.
• Security & Fraud Prevention: Detecting suspicious activity and preventing fraud, money laundering, and platform abuse.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support.
• Service Communications: Sending important notifications regarding your account, transactions, changes to our terms, or security updates.
• Marketing (with consent): Sending bonus offers, promotions, and Shell 77 product updates – only if you have consented to receive marketing communications.
• Legal Compliance: Meeting Malaysian legal obligations, including reporting to financial authorities where required.
• Platform Improvements: Analysing usage patterns in aggregate (not at the individual level) to improve the Shell 77 user experience.

We will not use your data for any other purpose without first informing you and, where required, obtaining your fresh consent.

Shell 77 does not sell or trade your personal data. However, under the following limited circumstances, we may share data where necessary:

• Malaysian Payment Providers: Required transaction data is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost) and FPX processing banks to complete your transactions. This data is limited strictly to what is necessary.
• Game Software Providers: Casino and slots game providers may receive minimal session data for technical purposes. They are bound by strict data protection agreements.
• Malaysian Legal Authorities: If required by a court order, Malaysian law, or a legitimate investigation, Shell 77 will disclose the necessary data to the relevant authorities.
• Independent Audit: Independent auditors verifying game fairness may only access anonymised statistical data.

Shell 77 invests seriously in cybersecurity infrastructure to protect our members' personal data. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and Shell 77's servers are encrypted using bank-grade TLS/SSL technology.
• Secure Password Storage: Shell 77 account passwords are stored in hashed form that cannot be decrypted — not even by our own staff.
• Two-Factor Authentication (2FA): We offer 2FA as an added layer of security for your account.
• 24/7 Monitoring: An automated threat detection system monitors the Shell 77 platform around the clock for suspicious activity.
• Data Segregation: Financial data is stored separately from profile data with layered access controls.
• Regular Security Audits: Penetration testing and security audits are conducted by independent parties on a regular basis.
• Staff Training: All shell 77 staff who handle personal data are required to complete mandatory data protection training.

While we take all reasonable measures, no security system is 100% foolproof. In the event of a security incident affecting your data, Shell 77 is committed to notifying you within 72 hours of becoming aware of it, in line with industry best practices.

Under Malaysia's PDPA 2010 and international privacy principles, you have the following rights regarding your personal data at Shell 77:

To exercise any of the rights above, please contact shell 77's Data Protection Officer at privacy@shell77.ws or via the platform's Live Chat. We will process your request within 14 business days.

Shell 77 uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our site. The following are the types of cookies we use:

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the Shell 77 platform.

Financial data is among the most sensitive information we hold, and shell 77 takes special measures to protect it. Details relating to the Malaysian payment methods you use – whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u / CIMB Clicks) – operated to the highest security standards.

• Shell 77 does not store your full bank account number. We retain only the information necessary to process deposits and withdrawals.
• All financial data is stored in an isolated environment with layered access controls and additional encryption.
• Transactions are monitored in real time to detect any unusual or suspicious activity.
• Shell 77 complies with PCI-DSS for the handling of payment card data.
• Your transaction history on Shell 77 is retained for the period required under Malaysian law and deleted thereafter.

Shell 77 is a platform exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and suspect that your child has registered a Shell 77 account by providing false information about their age, please contact us immediately at privacy@shell77.ws. We will investigate, close the account in question, and delete all data collected from that individual.

Shell 77 does not retain your personal data longer than necessary. Retention periods vary by data type:

• Active Account Data: Retained for as long as your account remains active. If your account has been inactive for 3 years, we will notify you before taking any action.
• Financial Transaction Data: Retained for 7 years in accordance with Malaysia's financial legal requirements (AMLA).
• Security Logs: Retained for 12 months for fraud detection and investigation purposes where necessary.
• Marketing Data (with consent): Retained until you withdraw your consent or close your account.
• Data After Account Closure: Following account closure, data not required by law will be deleted within 90 days.

Shell 77 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, Malaysian law, or industry practices. When significant amendments are made:

• The "Last Updated" date at the top of this page will be revised.
• We will notify all members via their registered email address or through in-platform notifications.
• For amendments that involve a fundamental change in how we use your data, we will seek your fresh consent.
• Continued use of Shell 77 following any amendments constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed on how Shell 77 protects your privacy.

For any questions, concerns, or requests related to your privacy and data protection at Shell 77, please contact:

You may also lodge a complaint with Malaysian Communications and Multimedia Commission (MCMC) or Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated by Shell 77.