Shell 77 Terms & Conditions – The Complete Guide for Malaysian Platform Members

In this Terms & Conditions document, the following words and phrases have the meanings defined below unless the context requires otherwise:

• "Shell 77" or "Platform" refers to the website, mobile application, and all online services operated under the Shell 77 brand.
• "Member" or "You" refers to any individual who has registered and holds an active account at Shell 77.
• "Account" refers to the personal profile registered by a member to access Shell 77 services.
• "Balance" refers to the total MYR credit available in your Shell 77 account at any given time.
• "Bonus" refers to free credits, cashback, or other benefits granted by Shell 77 to members subject to specified terms and conditions.
• "Bet" or "Bet" refers to the activity of placing bets on any sports match or casino game available on Shell 77.
• "KYC" (Know Your Customer) refers to the identity verification process required for withdrawals exceeding a specified limit.

To be eligible to register and use Shell 77, you must meet all of the following requirements:

• Aged 18 years of age or older at the time of registration.
• A resident or citizen of Malaysia, or an individual accessing the platform from a legally permitted location.
• Have the legal capacity to enter into a binding agreement.
• Have never had a Shell 77 account previously terminated for a terms violation.
• Not currently on an active self-exclusion list.

Creating a Shell 77 account is free and takes less than 2 minutes. By registering, you confirm that:

• All information you provide is accurate, complete, and up to date. Providing false or misleading information is a serious breach of these terms.
• You may only register one account only. Multiple account ownership is strictly prohibited.
• You are solely responsible for maintaining the confidentiality of your account password.
• You must notify Shell 77 immediately if you suspect your account has been accessed without authorisation.
• Shell 77 is not liable for any losses arising from your failure to safeguard your login credentials.

For withdrawal processing, Shell 77 may require identity verification (KYC), which involves submitting a copy of your Malaysian identity card (MyKad) and proof of current address. This is an industry-standard procedure to comply with anti-money laundering regulations.

Shell 77 supports the following deposit and withdrawal methods, all in Malaysian Ringgit (RM):

Additional terms regarding deposits and withdrawals:

• Deposits must be made from a bank account or e-wallet registered in your own name. Shell 77 does not accept third-party deposits.
• Withdrawals will only be processed to an account or e-wallet that is same as the one used for the first deposit, unless special authorisation is granted.
• Shell 77 reserves the right to request additional verification (KYC) for withdrawals exceeding RM 5,000 in a single transaction.
• Withdrawal requests may be delayed by up to 3 business days in exceptional cases requiring a security review.
• Shell 77 does not charge any fees on deposits. Withdrawal fees (if any) are determined by the e-wallet provider.

Shell 77 offers various bonuses and promotions from time to time. All bonuses are subject to the following terms:

• Welcome Bonus: Available to new members only, on their first deposit. Cannot be combined with other promotions unless explicitly stated.
• Rollover Requirement: Each bonus carries its own rollover requirement (typically between 5× and 20× the bonus amount). The rollover requirement must be met before any withdrawal can be made.
• Validity Period: All bonuses have an expiry period. Bonuses not used within that period will be automatically forfeited.
• Shell 77 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse bonuses will result in the cancellation of all bonuses and possible account closure.
• Wagers on certain games may not count in full towards rollover requirements – please check the specific terms of each promotion.

The Shell 77 platform offers Sports Betting covering football (Malaysia Super League, EPL, Champions League), badminton, cricket (IPL, ICC T20), e-sports, and more. General sports betting rules are as follows:

• Confirmed bets cannot be cancelled or amended except in specific circumstances permitted by Shell 77.
• If a match is postponed or cancelled, Shell 77 will apply the relevant international sports standard rules regarding bet refunds.
• For in-play (live) betting, the applicable odds are those displayed at the time the bet is confirmed — not the initial odds.
• Shell 77 reserves the right to decline or limit bets from any member without providing a reason.
• The minimum bet for sports is RM 1 and maximum bets vary by match type and market.
• Match results used by Shell 77 are based on official outcomes from the relevant sporting bodies.

Shell 77 offers a wide range of online casino games, including live baccarat, roulette, blackjack, and over 200 slot games with progressive jackpots. Casino-specific terms:

• All casino games on Shell 77 use RNG (Random Number Generator) which has been certified by an independent audit body. Game outcomes are entirely random.
• In the event of a technical disruption during an active game, Shell 77 will rely on server records to determine the valid outcome.
• Legitimate progressive jackpot winnings will be paid out in full with no cap – Shell 77 has no maximum payout limit for jackpots.
• The minimum bet for slots is RM 0.10 while live baccarat starts from RM 5 per hand.
• Shell 77 reserves the right to suspend or remove any game from the platform without prior notice.

The following activities are strictly prohibited on Shell 77 and may result in immediate account closure and forfeiture of balance:

• Creating multiple accounts (multi-accounting) or sharing an account with another individual.
• Use of bots, automated software, or any third-party tools for playing or betting.
• Bonus abuse includes deposit-withdraw cycles without genuine betting activity.
• Using another person's credit card or bank account to make a deposit.
• Any form of fraud, misconduct, or attempt to manipulate Shell 77's systems.
• Money laundering activities conducted through the Shell 77 platform.
• Sharing login credentials with others or selling your Shell 77 account.

Shell 77 cooperates with relevant authorities in investigating fraudulent activity and reserves the right to report any suspicious conduct to Malaysian law enforcement.

Shell 77 reserves the right to suspend or close any account under the following circumstances:

• Breach of any terms set out in this document.
• Suspected or confirmed fraudulent activity, misconduct, or money laundering.
• Withdrawal requests that cannot be verified through the KYC process.
• Request by the member themselves (voluntary closure).
• Internal business decisions by Shell 77 that are outside the member's control.

Members who wish to voluntarily close their account may do so via the Account Settings section or by contacting Shell 77 customer support. Any remaining balance will be refunded to the original payment method within 5–7 business days after identity verification.

Shell 77 is fully committed to responsible gaming principles. We provide the following tools to help members manage their gaming activity:

• Daily/Weekly/Monthly Deposit Limits: Set a limit on the total amount you can deposit within a given period.
• Betting Limit: Set a maximum limit on the amount you can wager in a single session.
• Game Break (Cool-Off): Temporarily suspend access to your account for 24 hours up to 6 weeks.
• Self-Exclusion: Close your account for a period of 6 months, 1 year, or permanently.

If you or someone you know has a gambling problem, please contact Talian Kasih 15999 – free 24-hour counselling service in Malaysia. Shell 77 also encourages the use of tools provided by National Anti-Drug Agency (AADK) and other local support agencies.

Shell 77 takes the protection of members' personal data seriously. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of data collection and processing. In brief:

• Your personal data is collected solely for the purpose of providing Shell 77 services and will not be sold to third parties.
• We use SSL 256-bit encryption to protect all data transmissions on the Shell 77 platform.
• You have the right to access, correct, or request the deletion of your personal data.
• Shell 77 may share necessary data with legal authorities if required under Malaysian law.

For more information on how Shell 77 handles your personal data, please read Privacy Policy in full.

By using the Shell 77 platform, you acknowledge and agree that:

• Shell 77 is not responsible for any losses arising from your betting activity. You bet at your own risk.
• Shell 77 does not guarantee uninterrupted platform availability, though we aim to maintain 99.9% uptime.
• In the event of an extraordinary technical disruption, Shell 77 will act fairly based on available server records.
• Shell 77 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• Shell 77's maximum liability to any member under any circumstances is limited to the amount of unused deposits in that member's account.

Shell 77 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When amendments are made:

• The "Updated" date at the top of this document will be revised to reflect the latest version.
• For significant amendments, Shell 77 will notify members via their registered email or in-app notification.
• Continued use of the Shell 77 platform following any amendments constitutes acceptance of the revised terms.
• If you do not agree with the revised terms, you have the right to close your account and withdraw your remaining balance.

If you have any questions about these Terms & Conditions or need further clarification, the Shell 77 team is here to help:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the Shell 77 platform.
• Email: support@shell77.ws
• FAQ: Visit FAQ page us for answers to common questions.

These Terms & Conditions are governed by Malaysian law. Any disputes arising will be resolved through arbitration or the relevant courts in Malaysia.